Privacy Policy – DB99 Is Always Vigilant in Protecting Your Data

1 Introduction & Purpose

DB99 (db99.ws) is a trusted online betting and gaming platform in Bangladesh. This Privacy Policy ("Policy") explains in detail how we collect, store, use, and protect the personal information of users on our platform.

By using the DB99 platform, you are deemed to have read and agreed to this Privacy Policy. We respect your trust and treat your personal information with the utmost care. DB99's Privacy Policy is developed in accordance with international data protection standards.

2 What Data Do We Collect?

DB99 collects various types of information to deliver its services. This information comes from two main sources — what you provide directly and what is collected automatically as you use the platform.

We never store your bank account password, PIN, or full payment card number. Payment information is processed directly through a secure payment gateway.

3 How is your information used?

DB99 uses your information for specific, legitimate purposes only. We never use data beyond what is necessary. Below are the primary purposes for which we use your information:

• Account Management: To create, manage, and verify your DB99 account.
• Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Security Assurance: To prevent fraud, money laundering, and unauthorised account access.
• Customer Support: To resolve your issues and answer your questions.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Obligations: To comply with directives from regulatory authorities.
• Notifications & Promotions: To send you offers and updates with your consent.

4 Cookies & Tracking Technologies

DB99's website and app use cookies and similar tracking technologies to enhance your browsing experience and maintain platform security.

• Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how many users are visiting each page and how they interact with it.
• Security Cookies: To detect and flag suspicious activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

5 Sharing Data with Third Parties

DB99 does not sell your personal information to any third party. However, we may share limited information in specific circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with the payment gateway.
• Technology Partners: With designated service providers required for platform operations.
• Legal Authorities: Under a court order or a lawful request from a regulatory authority.
• Fraud Prevention: With regulatory authorities to combat financial crime.

6 How is your information kept secure?

DB99 follows the highest industry standards to protect your data. Our security framework operates across multiple layers:

• TLS/SSL Encryption: All data transmitted between your browser and our servers is fully encrypted.
• AES-256 Data Encryption: Sensitive data stored on our servers is protected with robust encryption.
• Two-Factor Authentication (2FA): An extra layer of protection to keep your account secure.
• Firewall & DDoS Protection: To prevent unauthorized access and cyber attacks.
• Regular Security Audits: Regular audits conducted by independent experts.
• Restricted Access: Only authorized personnel have access to specific data.

Please note, however, that no method of transmission over the internet is completely secure. Make sure your password is strong and never share it with anyone. If you notice any suspicious activity on your account, contact our support team immediately.

7 Data Retention Period

DB99 retains your information for as long as necessary to provide our services or as required by law.

• Active account data: retained until the account is closed.
• Transaction records: typically 5 years, as required by law.
• KYC documents: retained for 5 years after account closure (as required by regulatory obligations).
• Log files and technical data: typically 1 year.
• Marketing profile: until you withdraw your consent.

Once the designated retention period expires, your data is either securely deleted or anonymised so that you can no longer be identified.

8 Your Data Rights

As a DB99 member, you have a number of important rights regarding your personal information. We respect these rights and are committed to helping you exercise them:

• Right to Know: You can find out exactly what information we hold about you.
• Access Control: You may request a copy of the information we hold about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you can request that your data be deleted.
• Right to Restrict Processing: You can restrict how your information is used in certain circumstances.
• Right to Object: You can opt out of your data being used for marketing purposes.

9 Children's Privacy

DB99 services are intended solely for individuals aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

If we become aware that a minor has registered an account on DB99, that account will be closed immediately and all associated data will be deleted. If you believe a minor is using our platform, please let us know.

10 Privacy Policy Updates

DB99 reserves the right to update this Privacy Policy at any time. We will post a notice on the website and notify you via your registered email for any significant changes.

Continued use of DB99 after any changes are made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated data protection team. We are committed to resolving your issues promptly and effectively.