DB99 FAQ — All Your Questions Answered

No. Under db99's policy, each person is allowed only one account. Creating multiple accounts is strictly prohibited and may result in the permanent suspension of all associated accounts. Make the most of everything db99 has to offer with your single account.

You must be at least 18 years old to open an account on DB99. Age is verified during registration, and you may be asked to provide your national ID or other documents if required. Our platform is strictly off-limits to minors.

After logging in, go to "Profile Settings" to update your information. Please note that changing your name may require identity verification. If you need any assistance, Help Centre Contact us.

Yes, you can close your account at any time. Use the self-exclusion feature for a temporary break, or if you'd like to close your account permanently, please Help Centre We recommend withdrawing your balance before closing your account.

If you haven't received your OTP, wait 1–2 minutes and click the "Resend" button. If you're experiencing network issues, please try again after a moment. If it still doesn't arrive, Help Centre Contact us — we'll get you sorted quickly.

Log in and go to the "Payment" or "Deposit" section. Select bKash, Nagad, or Rocket. Enter the amount and follow the on-screen instructions to complete the payment. Funds are typically credited to your balance within 5–15 minutes. Payments page for more details.

The minimum deposit on DB99 depends on your chosen payment method. For details, visit our on the Payments page to view the limits clearly listed for each payment method.

Most withdrawal requests on DB99 are processed within 24 hours. bKash and Nagad withdrawals are typically even faster. However, your first withdrawal may take a little longer due to identity verification.

Yes, db99 supports bank transfers. When withdrawing, simply select the bank transfer option and enter your correct bank account details. Please note that this method may take slightly longer than mobile banking.

First, wait 15–30 minutes — some transactions may take a little time to process. If the funds still haven't appeared, contact us with your transaction number/reference and we'll Help Centre contact us. We'll investigate promptly and get it resolved.

db99 generally charges no fees on deposits. A small fee may apply to withdrawals depending on your chosen payment method. For full details, visit our Payments page here.

Registration Making your first deposit automatically credits a 100% welcome bonus to your account — no separate code or application needed. You'll be able to withdraw once the wagering requirements for the bonus have been met.

A wagering requirement means you must place a certain amount in bets before you can withdraw your bonus funds. For example, if the wagering requirement is 10x and you receive a ৳500 bonus, you'll need to wager ৳5,000 before the bonus becomes withdrawable. Learn more in the Terms & Conditions Yes.

Yes! DB99 has a referral program. When a friend registers using your referral code or link and makes their first deposit, both of you will receive a special bonus. You can find your referral code in Account Settings.

Yes, DB99 regularly runs weekly reload bonuses, cashback offers, and special event promotions for members. After logging in, head to the "Promotions" section to see all currently active offers.

Yes, every bonus comes with a specific validity period. The welcome bonus typically requires you to complete the wagering requirements within 30 days. If the conditions aren't met within that period, the bonus will be forfeited. Each promotion's validity period is stated separately.

Yes, DB99 has a VIP program. Regular betting earns you points and helps you advance to higher VIP tiers. Higher tiers come with exclusive bonuses, faster withdrawals, a dedicated account manager, and more.

On db99, you can bet on cricket, football, tennis, badminton, basketball, hockey, e-sports, and many more. We offer our most competitive odds especially for cricket matches featuring Bangladesh, India, and Pakistan. Games Page to see the full list.

Yes, db99 offers live/in-play betting. Odds update in real time during ongoing matches, and you can place bets at any moment. Head to the Live Betting section to see all currently active matches.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you may be able to use the "Cash Out" feature to secure a set amount before the match ends. Please note that this feature may not be available for all matches.

Yes. db99 offers hundreds of games, including Live Casino, slots, poker, blackjack, roulette, and baccarat. In the Live Casino, you can play in real time with live dealers. on the Games page View full list.

Odds are a number that tells you how much you'll win relative to your bet. For example, odds of 2.5 mean a ৳100 BDT bet returns ৳250 BDT if you win (including your original ৳100 BDT stake). Visit our on the Match Odds page to view today's odds for all matches.

db99's on the Betting Tips page Our expert team publishes daily match analysis, statistics, and betting tips. If you're new, start small and build your knowledge gradually.

Yes, db99 uses industry-standard SSL encryption to keep your personal information and financial transactions fully secure. We never share user data with third parties. For more details, Privacy Policy here.

Go to "Security" under Account Settings to enable two-factor authentication. Once active, you'll receive a one-time OTP on your mobile in addition to your password at each login. This feature significantly enhances your account security.

Change your password immediately and Help Centre Let us know. Our security team will review your account's login history and, if necessary, temporarily lock the account to keep it safe.

No, db99 never sells or shares your personal information with third parties. We may only disclose data to regulatory authorities when legally required to do so. For our full data management policy, visit the on the Privacy Policy page Yes.

On the login page, click the "Forgot Password" link. Enter your registered mobile number or email address — a reset link or OTP will be sent to you. Then set a new, strong password. If you run into any trouble, Help Centre Contact us.

DB99 offers self-exclusion and deposit limit features. Go to "Responsible Gaming" under Account Settings to set your own limits. For more details, visit our Responsible Gaming page here.

our Download Page to download the db99 app. It's available for both Android and iOS devices. The download page includes a detailed installation guide so you can get set up on any phone with ease.

Yes, the DB99 app is completely free to download. There are no charges for downloading or installing the app. on the Download page and download it now.

First, fully close the app and relaunch it. If the issue persists, uninstall the app and Download Page to download and install the latest version. A poor network connection could also be the cause. If the issue persists, Help Centre contact us.

Yes, db99's website is fully mobile-responsive. Simply open db99.ws in any smartphone browser to start playing. That said, we recommend using the app for an even better experience — it loads faster and supports push notifications.

Yes, if you have push notifications enabled on the db99 app, you'll receive alerts for new promotions, live match kick-offs, deposit confirmations, and withdrawal updates. You can customise your notification preferences in the app settings.

When a new version is available, you'll receive an update notification when you open the app. You can update from there, or visit our Download Page to download and install the latest version. We always recommend keeping your app up to date.